Note: if the chkdsk utility states that there are irrecoverable errors on the external drive, you may have to replace the drive andĪlso you may loose the data. Once the chkdsk completes verify if the files are visible. To run chkdsk utility, follow the steps below:Ĭhkdsk /f /r D: (assuming D: is the drive letter for the external drive)and press enter. If you are able to see the drive in the disk management window, you may make a note of the partition drive letter and try to run chkdsk In the disk management verify the drive connected to the computer and the partitions. In the start search box type diskmgmt.msc and press Enter.Ĭ. To access disk management follow the steps below:ī. To open device manager, access the link below and follow the steps:

You may open device manager and disk management on your computer and check if the external harddrive is detected in this windows. My options seem to be to send it away for data recovery or get a replacement. It is a portable drive, so no power cable. The drive still lights up and powers up when attached to the laptop. When I go through the seagate troubleshooter it ends up telling me to send it to them for data recovery. I have tried on other PCs, have changed the cable, tried multiple usb ports but it is not being detected anywhere. I ran driver boost and it was detected but it stated it used a system driver so did not flag up any errors Now the drive is not even being detected at all.

I was then unable to view files on my external drive but could still see the folders. (while I was formatting the internal drive I think a message came up about formatting the external.or deleting the recycle bin, im not sure what it said but I cancelled

Recently my d drive (internal data) malfunctioned and I eventually had to format it. I have been running my external drive on my laptop running windows 7 for months

How to format seagate expansion drive