best instant messenger 2015 for business

Still, you’ll want to make sure that you are conveying thoughts and ideas clearly, but instant messaging is a great place to encourage questions to prevent communication gaps. If you expect someone to respond to a long IM that requires a detailed and analytic response, then it may look like the user is ignoring the message until they can find time to respond to it in the way that you expect. The best way to use IMs is to use this to your advantage and to not use it like you would an email. Keep It Short, but Keep it ClearĪs we previously mentioned, the big difference between IM and email is that IMs are designed for instantaneous responses and quick conversations rather than long, drawn-out, detailed messages. You should also try to use similar professional language in your IMs as you would in an email. Using a salutation such as “Hi Name,” rather than opening the conversation with a question can make a world of difference.

You should always use greetings when sending instant messages, similar to the way you would if you were using emails. For example, having a group chat for a department is perfectly fine, but having a group that is exclusively for sharing distractions is a problem that can lead to too much wasted time. This means that you must establish clear guidelines for appropriate use of instant messaging. Just like with other technology solutions, your company should have a policy in place that governs how your employees use it.

But are you using instant messaging in the proper way? Establish a Usage Policy While email allows for more passive communication, instant messaging allows for more instantaneous communication, similar to a phone call in its urgency.

Instant messaging is a solution that has picked up in the business world, and for good reason.

Best instant messenger 2015 for business